Shipping, Refunds & Exchanges

Shipping & Processing:

• All orders are usually processed and shipped within 8-10 business days after an order has been placed. Processing times may increase during busier seasons.

• Free Shipping on all orders. *P.O. Boxes CANNOT be used for Free Shipping*

• Please Note: USPS & UPS estimated ship times are IN ADDITION to our processing times and are completely out of our control. UPS SURE POST and UPS GROUND are different services with different estimated transit days.

- UPS SURE POST = 4-7 business days from ship day.

- Add-ons will NOT be offered, unfortunately its just too much to keep track of.

• First Class packages have NO insurance and will NOT be replaced if damaged/lost/stolen.

• Priority packages are insured through USPS, if there is any damages or missing items from your order please take multiple pictures of the packaging and e-mail them to us at Contact@southwindsonline.com within 48 hours of receiving your order.

• Double check your shipping address. We will NOT be responsible for any packages sent to an incorrectly supplied address.

• Double Check that you entered an email address during your checkout. Tracking numbers cannot be sent to phone numbers.

- Tracking numbers are generated and sent automatically via email when orders are fulfilled. Please check your spam folders to be sure you're accepting our e-mails.

Refunds & Exchanges:

• Refunds and/or exchanges will NOT be offered for any reason.

• Once an order is placed, ALL SALES ARE FINAL!